Refund policy
Last updated: 3 November 2026
All products sold on this store are digital downloads. They are delivered instantly and cannot be returned, so this policy explains exactly when we do and do not refund.
1. Change of mind
Because your files are delivered the moment payment clears, all sales are final in the case of change of mind. We do not refund for accidental purchase, a change of mind after download, or finding the product cheaper elsewhere. Please read the product description and file specifications carefully before purchasing.
2. EU and UK consumers — right of withdrawal
If you are a consumer resident in the European Union or the United Kingdom, you normally have the right to withdraw from an online purchase within 14 days.
That right does not apply to digital content once supply has begun, provided that:
- you gave your express consent to immediate supply before the purchase, and
- you acknowledged that you would lose your right of withdrawal, and
- we confirmed that consent and acknowledgement to you.
You give that consent and acknowledgement by ticking the consent box at checkout before completing your order. We then confirm it to you in your order confirmation email. If you do not wish to lose your right of withdrawal, do not complete the purchase, because our files are delivered immediately.
If you believe the consent process was not correctly presented to you, contact us at powersolutions202610@gmail.com and we will review your order in line with applicable consumer law.
3. Damaged, corrupted or undelivered files
If your download link does not work, the file is corrupted or will not open, or the product does not match its description, contact us at powersolutions202610@gmail.com within 30 days of purchase with your order number. We will:
- re-send the files, or
- supply a corrected or alternative file, or
- refund you in full if neither of the above resolves the problem.
This is not a discretionary favour. Under EU Directive 2019/770 and the UK Consumer Rights Act 2015, digital content must match its description, be fit for purpose and be free from defects. Where it is not, you are entitled to a remedy.
4. Licence problems
If you purchased the wrong licence tier for your intended use, contact us within 14 days and we will arrange an upgrade and charge only the difference.
5. How refunds are paid
Approved refunds are returned to your original payment method within 5–10 business days. Your bank or card issuer may take longer to post the credit.
6. Chargebacks
If something is wrong with your order, please email us before contacting your bank. A chargeback takes weeks to resolve; we can usually fix the problem in a day. We respond to every chargeback with the full record of your order, delivery and licence acceptance.
7. Your statutory rights
Nothing in this policy excludes or limits any right you have under mandatory consumer protection law in your country of residence. Where this policy conflicts with such law, the law prevails.